FAQ
- How do I change my Cloud Router's wireless settings? Read Answer
- How do I register for a mydlink account? Read Answer
- How do I access my mydlink camera remotely? Read Answer
- How do I turn off auto-renewing subscriptions? Read Answer
- How do I cancel subscription plan? (for Android users) Read Answer
- How do I cancel my subscription? (for iOS users) Read Answer
- I no longer receive motion/sound detection notifications. Read Answer
- What operating systems and browsers do 1st Generation mydlink web portal support? Read Answer
- How do I use the IP Installer software? Read Answer
- What can I do if my Wi-Fi camera is not working correctly ? Read Answer
- ONVIF Support for New mydlink Cameras Read Answer
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- What can I do if I can NOT see live video on mydlink app successfully? Read Answer
- I can't sign in using the mydlink Lite/mydlink + mobile app. Read Answer
- How do I view the photos and videos taken by the camera? Read Answer
- How do I update my device's firmware manually? Read Answer
- How do I configure my camera's wireless settings? Read Answer
- The app has no sound. Read Answer
- What are the available cloud recording subscription plans? What is the appropriate plan for me? Read Answer
- Where can I find the mydlink Home app? Read Answer
- Where are my videos stored? Read Answer
- How do I view which websites have visited through my mydlink router? Read Answer
- How many mydlink cloud recording subscriptions are available in the mydlink app? Read Answer
- What should I do if the setup wizard can't find my device? Read Answer
- How can I watch my camera’s live video without a time limit? Read Answer
- How do I find the device Hardware Version? Read Answer
- Why can't I see the video from my camera on D-ViewCam? Read Answer
- How to add 2nd camera to the same mydlink account? Read Answer
- How to update the firmware ? Read Answer
- I can’t receive the verification e-mail for my mydlink account Read Answer
- How do I block devices using the mobile app? Read Answer
- My mydlink-enabled product is "Offline". Read Answer
- The image is out of focus. Read Answer
- How do I reset my mydlink camera settings to factory defaults Read Answer
- Is it mandatory to subscribe to the mydlink cloud recording service? Read Answer
- What do I do if I forget the login username & password of my camera? Read Answer
- How do I hard reset my device back to the factory default settings? Read Answer
- Why my camera is not compatible with my DNR ? Read Answer
- What do the red and green lights on the front of the DCS-2100 camera mean? Read Answer
- How do I connect my camera wirelessly using Wi-Fi Protected Setup(WPS)? Read Answer