FAQ

  • How do I set up my camera using the mydlink app? Read Answer
  • Why does my camera stop recording videos to the cloud? Read Answer
  • How can I activate or upgrade the cloud recording service Read Answer
  • Is it mandatory to subscribe to the mydlink cloud recording service? Read Answer
  • Do I need to renew my subscription plan? Read Answer
  • Where are my videos stored? Read Answer
  • How many mydlink cloud recording subscriptions are available in the mydlink app? Read Answer
  • Will the mydlink cloud recording service be available for all countries? Read Answer
  • Why can’t I find some of automation rules and schedules after migrating from the mydlink app v1.11 or v1.12 to the new mydlink app v2.00? Read Answer
  • Can cloud recordings and SD card recordings work simultaneously? Read Answer
  • Why can't I log in to the mydlink app (version 1.10 or earlier)? Read Answer
  • Why can’t I find some of my Schedules after updating to the new mydlink app ? Read Answer
  • Why can’t I find some of my Automation rules after updating to the new mydlink app ? Read Answer
  • How do I migrate from the mydlink app to the new mydlink app version 2.00 ? Read Answer
  • Can I downgrade to the mydlink app version 1.12 or earlier? Read Answer
  • How do I reset my DSP-W218 ? Read Answer
  • How do I set up motion detection using the mydlink app? (For L series) Read Answer
  • How do I remove cloud recorded videos? Read Answer
  • How do I record videos to my mobile device using the mydlink app? Read Answer
  • Can I transfer my subscription to my other mydlink account? Read Answer
  • Can I remove cloud record videos manually? Read Answer
  • Can I download my video clips on my mobile device? Read Answer
  • Can I change my subscription plan? Read Answer
  • How do I cancel subscription plan? (for Android users) Read Answer
  • How do I cancel my subscription? (for iOS users) Read Answer
  • How do I watch cloud recorded videos? Read Answer
  • How do I turn off auto-renewing subscriptions? Read Answer
  • What will happen to my recordings if I cancel my subscription? Read Answer
  • How do you delete videos based on day limits? Read Answer
  • What are the available cloud recording subscription plans? What is the appropriate plan for me? Read Answer
  • What can I do if I can’t find footage in the cloud? Read Answer
  • What do the event icons mean? Read Answer
  • How does D-Link keep my videos private and secure in the cloud? Read Answer
  • Why can’t I create new rules or schedules after updating to the new mydlink app v2.00? Read Answer
  • Why can’t I find my Favorites in the new mydlink app ? Read Answer