FAQ

  • What can I do if my Wi-Fi camera is not working correctly ? Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • I'm getting error Unable to add this device to your mydlink account during my mydlink camera setup Read Answer
  • What should I do if I forget my mydlink-enabled products device password Read Answer
  • How do I view the photos and videos taken by the camera? Read Answer
  • How do I reset my mydlink camera settings to factory defaults Read Answer
  • Looking for Information related to the MyDlink App ? Read Answer
  • How many cameras can I add to my mydlink account Read Answer
  • How do I connect my camera wirelessly using Wi-Fi Protected Setup(WPS)? Read Answer
  • What should I do if the setup wizard can't find my device? Read Answer
  • How do I configure my camera's wireless settings? Read Answer
  • How do I set up a mydlink-enabled Cloud Camera? Read Answer
  • How can I watch my camera’s live video without a time limit? Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • What can I do if I can NOT see live video on mydlink app successfully? Read Answer
  • How do I view which websites have visited through my mydlink router? Read Answer
  • What should I do if I can NOT set the device password Read Answer
  • How do I set up my ShareCenter Cloud Storage (NAS) device? Read Answer
  • How to hard reset NAS Storage device to default settings? Read Answer
  • What can I do if I forget my camera password? Read Answer
  • Where can I find the mydlink Home app? Read Answer
  • How to update the firmware ? Read Answer
  • I can’t receive the verification e-mail for my mydlink account Read Answer
  • How do I block devices using the mobile app? Read Answer
  • I can't sign in using the mydlink Lite/mydlink + mobile app. Read Answer
  • How do I find the device Hardware Version? Read Answer
  • What do I do if I forget the login username & password of my camera? Read Answer
  • How do I register for a mydlink account? Read Answer
  • How do I set up and install my mydlink Baby Camera? Read Answer
  • How do I configure my cameras network settings Read Answer
  • Can I record video from a Cloud Camera directly to my PC Read Answer
  • How do I change my Cloud Router's wireless settings? Read Answer
  • The image is out of focus, how do I correct it? Read Answer
  • How do I access my mydlink camera remotely? Read Answer
  • How do I set an administrator (admin) password on my DCS-942L? Read Answer
  • How do I setup and install my DCS 5222L Read Answer