FAQs
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FAQ
- What can I do if I can’t find footage in the cloud? Read Answer
- How do I set up my camera using the mydlink app? Read Answer
- How do I set up the camera using the mydlink app ? Read Answer
- Surveillance cameras : how to choose ? Read Answer
- What can I do if my Wi-Fi camera is not working correctly ? Read Answer
- How do I turn off auto-renewing subscriptions? Read Answer
- What are the available cloud recording subscription plans? What is the appropriate plan for me? Read Answer
- How to update the firmware ? Read Answer
- What Google Assistant Commands can I use to control the mydlink devices ? Read Answer
- How can I activate or upgrade the cloud recording service Read Answer
- Do I need to renew my subscription plan? Read Answer
- Where are my videos stored? Read Answer
- How do I setup my Wi-Fi camera using the mydlinkLite App? Read Answer
- Will the mydlink cloud recording service be available for all countries? Read Answer
- How to check the mac address of my camera ? Read Answer
- How to setup Motion detection ? Read Answer
- Why can’t I find some of automation rules and schedules after migrating from the mydlink app v1.11 or v1.12 to the new mydlink app v2.00? Read Answer
- Is it mandatory to subscribe to the mydlink cloud recording service? Read Answer
- Why can’t I download and update to the mydlink app version 2.00 ? Read Answer
- Why does my camera stop recording videos to the cloud? Read Answer
- Does cloud recording support continuous recordings or schedule recordings? Read Answer
- How do I watch cloud recorded videos? Read Answer
- How do I remove cloud recorded videos? Read Answer
- Why can't I log in to the mydlink app (version 1.10 or earlier)? Read Answer
- How do I record videos to my mobile device using the mydlink app? Read Answer
- What Mobile app can work with my my Wi-Fi camera? What are the system requirements of the Mobile App ? Read Answer
- How do I access my Wi-Fi camera remotely ? Read Answer
- What do the event icons mean? Read Answer
- How do I set up automated rules to control my smart plug and camera using the mydlink app (For LH series)? Read Answer
- Can cloud recordings and SD card recordings work simultaneously? Read Answer
- I can’t receive the verification e-mail for my mydlink account Read Answer
- Can I downgrade to the mydlink app version 1.12 or earlier? Read Answer
- How do I set up motion detection using the mydlink app? (For LH series) Read Answer
- How many mydlink cloud recording subscriptions are available in the mydlink app? Read Answer
- How do I set up the mydlink devices with the Google Assistant? Read Answer
- How long will my video marked “Pinned” be retained in the cloud? Read Answer
- Do I need to manage cloud storage space? Read Answer
- What should I do if I always fail to set up my DCS 8000LH DCS 8100LH using the mydlink Lite app ? Read Answer
- Can I remove cloud record videos manually? Read Answer
- Looking for Information related to the MyDlink App ? Read Answer