FAQ

  • What happens if a Nuclias Access Point cannot connect to Nuclias server? Read Answer
  • Where can I see who has logged on using their Social Login Credentials? Read Answer
  • Nuclias Cloud Tutorial Video - How to Add and Assign Licenses Read Answer
  • Nuclias Cloud Tutorial Video - How to Add and Register a Single or Multiple Devices Read Answer
  • Nuclias Cloud Tutorial Video - Getting Started with Nuclias Read Answer
  • What happens if I forget my account username and/or password? Read Answer
  • What is D-Link's Nuclias Cloud SLA? Read Answer
  • Nuclias Cloud Tutorial Video - How to Configure Advanced Radio Settings Read Answer
  • What if an AP does not respond after a firmware upgrade or if it was interrupted? Read Answer
  • Nuclias Cloud Tutorial Video - How to Configure a Captive Portal Read Answer
  • What is U-APSD ? Read Answer
  • How to setup U-APSD in the Nuclias Portal and confirm function work in air packets ? Read Answer
  • I am facing issues when roaming from an AP to another. Read Answer
  • How to activate a complimentary license for my replacement Nuclias device ? Read Answer
  • Nuclias Cloud Tutorial Video - How to Create and Remove Site Tags and Sites Read Answer
  • Nuclias Cloud Tutorial Video - How to Create a Wireless Profile and SSID Read Answer
  • Nuclias Cloud Tutorial Video - How to Create a Custom Splash Page Read Answer
  • Nuclias Cloud Tutorial Video - How to Configure SSID Schedules Read Answer
  • Nuclias Cloud Tutorial Video - How to Configure SSID Access Control Settings Read Answer
  • Nuclias Cloud Tutorial Video - How to Configure Radio Channel Settings Read Answer
  • Nuclias Cloud Tutorial Video - How to Configure Basic SSID Options with WPA+WPA2 Security Read Answer
  • Nuclias Cloud Tutorial Video - How to Configure Basic Radio Settings Read Answer
  • Nuclias Cloud Tutorial Video - How to Configure and Perform Firmware Updates Read Answer
  • Nuclias Cloud Tutorial Video - How to Configure Advanced SSID Settings Read Answer
  • How to reset my Nuclias devices? Read Answer
  • How can adjust the amount of information displayed on the Access Point Page? Read Answer
  • Can I schedule reports to be emailed to me periodically? Weekly or Monthly for example? Read Answer
  • What will happen to the statistics if I move a device from one Site to another? Read Answer
  • How can I determine if the radio is enabled or disabled on AP? Read Answer
  • What will happen if the clock time on the devices is not synchronised with the NTP server? Read Answer
  • How fast is the polling of data for Nuclias access points? Read Answer
  • How can I find out if a user is logged into the Captive portal? Read Answer
  • How does auto-channel selection work? Read Answer
  • How can I move a device from one site to another site? Read Answer
  • Can I pre-configure the settings on my Nuclias devices prior to delivering to the end-user site? Read Answer
  • How to setup Social Login (Google, Facebook)? Read Answer
  • How can I delete a site? Read Answer
  • Can I customise the captive portal with my own HTML code? How? Read Answer
  • How to modify the organization name on Nuclias directly? Read Answer
  • How can I remove a device from Nuclias? Read Answer