FAQ

  • I'm getting error Unable to add this device to your mydlink account during my mydlink camera setup Read Answer
  • I can't sign in using the mydlink Lite/mydlink + mobile app. Read Answer
  • What do I do if I forget the login username & password of my mydlink camera? Read Answer
  • How to hard reset NAS Storage device to default settings? Read Answer
  • Why does the mydlink Mobile App connection work on Wi Fi but not on my 3G or 4G Connection Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • How do I configure mydlink SharePort Web Access on my router? Read Answer
  • How do I change my Cloud Camera's Night Mode settings? Read Answer
  • Why does the setup wizard for my DCS camera not work? Read Answer
  • How do I set up and install my DCS-942L? Read Answer
  • Does cloud recording support continuous recordings or schedule recordings? Read Answer
  • How do I hard reset my device back to the factory default settings? Read Answer
  • Why does my camera stop recording videos to the cloud? Read Answer
  • How do I view the photos and videos taken by the camera? Read Answer
  • How do I view which websites have visited through my mydlink router? Read Answer
  • How do I find the device Hardware Version? Read Answer
  • How do I change the channel on my router? Read Answer
  • The video streaming is slow/stuttering. Read Answer
  • Why can't I see the video from my camera on D-ViewCam? Read Answer
  • What can I do if my Wi-Fi camera is not working correctly ? Read Answer
  • What can I do if I can’t find footage in the cloud? Read Answer
  • How do I reset the Omna camera? Read Answer
  • The LED on the front of the Omna is lit solid red after power up, what does this indicate? Read Answer
  • How do I update my device's firmware manually? Read Answer
  • I no longer receive motion/sound detection notifications Read Answer
  • What do I do if I forget the login username & password of my camera? Read Answer
  • I'm getting error Cannot find Camera during my Mydlink camera setup Read Answer
  • How do I reset my camera to factory default settings? Read Answer
  • How do I setup my Wi-Fi camera using the mydlinkLite App? Read Answer
  • How do I factory reset my DCS Camera? Read Answer
  • How to set up email alerts on your IP Camera DCS-932L? Read Answer
  • Does D-ViewCam Support MAC OS Read Answer
  • What should I do if I always fail to set up my DCS 8000LH DCS 8100LH using the mydlink Lite app ? Read Answer
  • Internet Explorer 11 will not let me see my camera on the mydlink website Read Answer
  • My camera has a DNS setting what is this and what should I be setting up as my DNS addresss.? Read Answer
  • How many computers devices can view a camera s Live View at the same time through the mydlink portal Read Answer
  • How many users can I assign to the camera? Read Answer
  • How to set up my camera using mydlink Lite App ? Read Answer
  • What should I do if I can NOT set the device password Read Answer
  • Does my Wi-Fi camera support 2-way audio ? Read Answer